Terms and Condition

1. Extended Warranty Plan cover period is 12 or 24 months after official warranty end. Warranty coverage is all hardware except battery, accessories & human faulty (screen cracked, liquid damage, cosmetic damage, & major physical damage).

2. Accident Damage Plan is cover 1 time drop or liquid damage for first year does not include stolen or theft.

3. Combo Plan is cover 1 time drop or liquid damage (does not include stolen or theft) during the two year coverage period and extended warranty another 12 months after official warranty end.

4. Shield Care Plus Protection Plan is only valid when purchased together with new device.

5. Repair or replacement coverage, both parts, and labour, from authorised technicians/parts.

6. Extended Warranty Plan 1+2, Accident Damage Plan and Combo Plan only applicable for phone, tablet & smart watch.

7. Extended Warranty Plan 1+1 only applicable for mobile phone, notebook, smart watch, desktop, tablet, monitor, and All-in-One Desktop.

8. For ADP Plan and Combo Plan, excess fee will need to pay for screen replacement or full device replacement on claim for any damage (screen crack, bent or etc) on the device.

9. Must inform within 7 days and must claim within 30 days of accident occurred and within warranty period.

10. Shield Care Plus Extended Warranty Plan purchased start from 31/8/2021 will include battery coverage and it only apply for Apple products ( iPhone, iPad and Macbook).

11. We reserve the right to amend the term and condition without prior notice.

12. Please click here for terms and conditions.


Participating Partners